Professional Experience

Key achievements

• Lead quality assurance for the SBL Lodge ecosystem across the user-facing website and backend CMS.
• Design and execute comprehensive test plans and test cases covering functional, regression, and usability testing.
• Implement test automation strategies to streamline repetitive testing cycles and increase release velocity.
• Collaborate closely with developers to identify, document, and track defects through to resolution in an Agile environment.

Key achievements

• Established the QA framework by structuring standardized test structures, plans, and suites for large-scale projects.
• Led QA for the Ministry of Labour Migrant Workers Information System, ensuring data integrity, security, and seamless user workflows.
• Managed testing for the Online Railway Ticketing Platform (ORTP) with a focus on high-concurrency performance, payments, and cross-device compatibility.
• Authored detailed technical documentation and execution summaries to give stakeholders clear visibility into product health.
• Conducted extensive manual and API testing to validate complex business logic and system integrations.

Key achievements

• Aligned QA processes with project goals and delivery timelines for multiple concurrent releases.
• Coordinated a cross-functional QA team of 5, improving collaboration between developers and product managers.
• Reduced bug leakage by 70–85% and achieved a 3‑month zero customer complaint streak.
• Improved test coverage through stronger planning, risk-based regression, and targeted automation support.
• Consistently delivered releases ahead of schedule by implementing structured regression cycles.

Key achievements

• Performed end-to-end manual and API testing for Flutter and Laravel applications.
• Created and maintained detailed test cases, execution reports, and defect documentation.
• Supported automation readiness for Selenium and Appium by stabilizing test scenarios and data.

Key achievements

• Executed mobile app and API test scenarios across regression and smoke suites.
• Collaborated closely with developers to analyse root causes and resolve critical bugs quickly.
• Documented test coverage and key risks to support informed release decisions.

Key achievements

• Supported SDK testing and collaborated on backend API implementation using Golang.
• Participated in Agile sprints, aligning feature development with test planning and execution.
• Created test cases, reviewed code logic, and contributed to internal QA dashboards in Jira and Confluence.